My certification is about to expire, how do I get
- Recertification is an online process; you do not
have to attend a class again. Click on the table labeled
"Recertification" for instructions on how to renew your certification
Do I need to know my certification number to
- Your certification number will not be necessary for
the renewal process. Once your order has been placed the SBCA will
verify your information and certification status
I have multiple SBCA certifications, do I have to
renew all of them?
- You only have to keep the highest level
certification active. If you have certifications at both the
Satellite Fundamentals and MDU/SMATV Essentials levels you would need to
renew just the MDU certification. Similarly if you have a MFH2 and a
MDU/SMATV certification that are expiring, you need only renew the MFH2
I just passed my online recertification test, how
do I print my certificate?
- Your certificate will be available in roughly 2
business days. You will need to use the Print Certificate option at
access your certificate. Your test code will be either the Tech ID
number you provided or your first initial-last name (ex: jsmith)
How many certification levels are there and what are
- The SBCA currently offers certifications for
Satellite Fundamentals, MDU/SMATV Essentials, DIRECTV D2 Technology,
DIRECTV COM1000, and FOXCOM Fiber Optics
I have an FSS 1&2 certification, is that the same as
the SBCA certification?
- No, Field Service Specialist (FSS) is an Echostar
certification and deals with DISH Network exclusively, and does not
address industry wide issues
Do I have to take the Satellite Fundamentals Course
before taking the MDU/SMATV Essentials Course?
Do the platform providers track my certification
- Yes, the platform providers and installation firms
have the ability to verify a technician's certification number
Does the SBCA provide a list of certified installers?
- No, we do not provide or distribute lists of those
who are certified. Your contact information and affiliation are
confidential. The SBCA does allow member companies to post job
offers on the Job Board. The Job Board is free to those searching
for job offers
If I am certified can anyone else use my certification
- No, your certification number should be kept
secure. Giving your number out for others to use is grounds for
revocation of certification. SBCA certifies only the individual who
attend the course and passed the examination
I need to get my certification number, how do I go
about doing that?
- You may email the SBCA
HERE. You will need to
provide your name and the address you listed at the time you took the
certification test. The SBCA does not use or keep track of Social
Security Numbers nor will it be asked as a means for verification
Can I get all of my certification materials reprinted
and sent to me?
- Should you need your materials reprinted for any
reason there is a $20 reproduction fee. You may order duplicates
How can I become an SBCA certified trainer?
- The SBCA is currently not taking applications for
Are there Spanish training materials available?
- Yes, the course materials for the Satellite
Fundamentals exam has been translated to Spanish. Please make your
trainer aware of your need for these materials when you register
Does the SBCA offer C-Band, Direcway, Starband, or
- No, our course does not focus on C-Band or
broadband. You will need to contact those companies regarding their
I just ordered a manual from the online store, how
long does it take to receive it?
- Typically manual orders are processed within 24
business hours upon receipt and shipped via FedEx 3 day standard delivery
What do I do if I forgot my password?
- Use the FORGOT PASSWORD function which is located
in the top right corner of the login page. It will email a new
password to your email address (user name). The email may be
filtered into your spam folder
What do I do if I forgot my login?
HERE if you have forgotten your user name
What do I do if I get locked out of the test system?
If you get locked
out and are unable to log back in before their time expires, you
will need to submit the test in order to prompt the system to start the
If you are able to
log back in within a reasonable amount of time where you feel you can
complete the test without feeling rushed you should complete the test.
However, if you feel you will be rushed in trying to complete the test
within the time remaining you should immediately submit the test to prompt
the system to start the retake process
Please note that the
number of times you can attempt a test has been increased by one to
account for a problem such as this. If you get locked out and are
unable to complete the test you will not be given an additional chance on
top of what has already been allotted
Why can't I add a test code?
- The system will generally provide a message as
either your profile is incomplete or the test code has already been used
- Your profile must be completed. The only line
that can be left blank is the 2nd address line. If you don't have
information for some of the required fields, use NA
- If the system states your exam code has already
been used please contact the SBCA for investigation
- If you do not receive a message, recheck that you
are not mistyping the exam code